I am often asked how best to appease conflict at work. Most of us have been faced with a challenging person at work at some point in our lives...

The first thing I ask people to think about is a time when they have been low on resources. By this, I mean a time when they were pushed to their limit. Most of us are familiar with the phrase 'the straw that broke the camel's back'. Just as some people are able to carry a heavier physical weight, we all have varying emotional thresholds. The important thing here is to empathise with people who are pushed to their limits. Don Miguel Ruiz also highlights the importance of not taking anything 'personally'.

It might be a little challenging at first, but just keep reminding yourself that it isn't about you, it's about them.

When you don't take things personally, you become untouchable.